Viewabo provides a service that allows customer support agents to request access to smartphone cameras so that customers can send real-time video of issues without using an app, making it faster for agents to understand and resolve customer issues.
George Cheng
Founder & CEO, Viewabo
What inspired you to develop your idea into a startup?
When requesting for technical support, I realised that customers didn’t know how to explain the issues they were seeing, and they couldn’t understand the agents’ instructions. There was still much room for improving the customer support experience and started on a mission to make remote support better than in-person support.
What are your dreams and aspirations for the company in the future?
I hope to have products that will impact the world positively. For that to happen, we need to reach as many people as possible with products that people love to use.
What keeps you awake at night?
What keeps me awake at night is wondering how Viewabo can better benefit consumers and positively impact the world. No founder wants to spend a large part of their life working on something that does not create a significant impact.
What is your motivation that keeps you going every day?
Time stops for no one — I don’t want to look back and think that I didn’t make a dent in the universe in a way that was meaningful to me.
